Privacy Policy

Version 2 – March 10, 2019

General: (also referred to as “RLLD”, “company”, we“, “us” or “our in this document) values and respects the significance of online privacy. We are committed to protecting our user’s (also referred to as “you” or “your”) privacy through the compliance and expression of this policy (the “Privacy Policy”).

This policy outlines how we receive, manage, and use information on/from our website (, the ”site”) and also explains what information you may provide us by using our website.

By using our website, you agree to this policy as well as our Terms and Conditions, if you do not agree, you must not use our website or any service we offer.


Amendments to this policy:

We reserve the entire right to make changes to this policy at our own discretion. Your continued use of our website is bound by the privacy policy in effect at the time of your usage. You agree to accept the current privacy policy each time you access our website. For this reason, we highly encourage you to check the policy regularly.


Persons under the age of majority:

Our website is not intended for persons under the age of 18 years (“minors”) or the age of majority in the jurisdiction in which they reside. No one under the age of 18 may enter or use our website in any way. We do not knowingly allow minors to use our website or provide us with any information. If we learn we have received information without parental consent from a minor, we will delete it immediately.

Collection of information:

We may collect 3 types of information from users on our website:

  1. Non-personal information

Non-personal information includes information that is about you but does not directly identify you. Examples of this type of information may include your IP address, internet browser, and/or type of viewing device (desktop, mobile, etc.).

  1. Personal information

Personal information is any information that directly relates to your identity. Examples of personal information may include your name, address, postal code, city, state/province, email address, telephone number, and/or any other information by which a user could be identified.

  1. Information from third-party services

Information from third-party services refers to tracking data/advertising data/verification data available to us of our users provided by a third-party service. Our website uses Google Analytics, Google Ads, and Google reCAPTCHA for tracking, advertising, and verification purposes. We receive data from these services that may include, but is not limited to, information such as geographical location, age, browsing habits, pages viewed, length of time visited, and similar browsing behaviour. We do not control the information collected by these services. Have you any questions regarding the data google collects, we recommend you read Google’s Terms and Google’s Privacy Policy.

How we collect your information:

  1. Information provided to us directly from you.

This includes information sent to us through an order, website form, email, or otherwise.

  1. Automatic tracking and collection.

As you use our website we may use automatic data collection/tracking technology (Google Analytics) to collect certain information about you. This information includes, but is not limited to, details of your visits, page views, length of visit, usage patterns, and computer IP address.

  1. Cookies

A cookie is a small file placed on your computer from our website. You may choose to block cookies by adjusting certain settings in your browser. If you refuse to accept cookies while using our website, you may experience poor quality while accessing certain pages/services. If you do not block cookies, our website will issue cookies to your system when you access our site.

Usage of Information: 

General Intent:

Our company collects and uses data collected for creating the best possible experience for our users. We use information for business purposes only with the user’s safety always in mind. We do not use data in any sort of malicious form.

We use collected and provided information from you, personal and non-personal, strictly in the following ways:

  1. Information provided directly to us:

Used to provide you with products/services/answers that you request from us. (ie, to accurately fulfil an order, providing an accurate and personal response to support inquiries, emailing receipts, and etc.)

  1. Automatically collected data:

Used to improve your experience with our website and its functionality. This data is used for analytical purposes so we have a better understanding of our users and their habits while interacting with our site. With this information we can provide our users with a more custom experience tailored to their preferences.

  1. Cookies:

Used to make a user’s experience more seamless upon re-visiting. By us storing a cookie on your system, you will not have to re-enter forms or select certain options previously selected by you from a previous visit.

Disclosure of Information:

Your information will never be used or shared in ways other than what is stated in this privacy policy.

  1. Although rare, we may share your non-personal information at our own discretion.
  2. We may share your personal information only with our factory and shipping carrier for the sole purpose of accurately fulfilling an order.
  3. Third-party services (Google Analytics) will have access to non-personal data in which they collect and provide to us. We do not control how third-parties handle information.

Protection of Information:

We are committed to protecting the information we receive from you. We take appropriate security measures to protect your information against unauthorized access to, or unauthorized alteration, disclosure or destruction of data. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

For personal data contained in your own account on our website, you are responsible for setting a password of sufficient strength to protect your information. (an alpha-numeric password containing special characters is recommended)

With this being said, we cannot guarantee the absolute protection of your data. The transmission of personal data to us is provided entirely at your own risk.

Questions regarding this policy and your information:

If you have absolutely any questions or concerns regarding this policy, or if you have any requests to change data we may hold about you, please Contact Us.